Frequently Asked Questions

ABOUT SEVEN SEAS

ORDER

RETURN

DELIVERY

PAYMENT

SAFETY AND AVAILABILITY OF PRODUCTS

TECHNICAL

OTHER

How long has Seven Seas been around?

Seven Seas Pharmacy started serving it's customers in 1969 in Liberty Market, Lahore.

Why should I trust Seven Seas Pharmacy?'

Customer satisfaction is our top priority. We ensure product quality and authenticity and take pride in our reliable and quick service. The level of customer care at Seven Seas Pharmacy speaks for itself.

Where is Seven Seas Pharmacy located?

We are situated in Johar Town Lahore, opposite G1 market

How do I know my order has been placed?

An email with your order number will be sent to you once you place your order.  You will also receive a call 

Where is my order?

Go to ‘Your Account’ and ‘Order History & Details’.

Can I place an order without making an account?

You can place your order with us without having an account. But if you make an account with us, it will allow you to order easily without having to fill in your details every time you shop with us. You will also receive benefits such as order tracking, regular updates about offers and discount codes.

Why isn't my order status updating?

Please check your internet connection or refresh your page.

Can I change/cancel my order?

You may cancel your order before it has been shipped. Once you receive an email saying that the order has been shipped, you won’t be able to cancel it. To change your order, you will have to cancel your current order before shipment and make a new order of your choice.

I am missing an item in my order, what do I do?

We may have sent your items in separate parcels, so please check your emails to see if any of your items will be arriving separately. If that’s not the case, please contact us at 042-35291126 or 03107777327.

Do you have a Return policy?

Please see page Shipment & Returns

Can I exchange what I ordered for something else?

No, you cannot change your order once you have confirmed it, although you may cancel your order if it has not been shipped as yet.

Do you deliver outside Lahore?

Please see page Shipment & Returns

What If I'm not available at the time of delivery?

We will contact you to confirm your order. If there is a specific time you require the order to be delivered you may inform us at that time. The rider will also be in contact with you once he is on his way with your order.

How long does it take you to deliver an order?

Please see page Shipment & Returns

Is there a delivery cost?

Please see page Shipment & Returns

How do I pay for my order?

Please refer to Payment Methods

Is there a credit or payment by installment policy?

No.

Are the prices on the website negotiable?

No.

I can not find the product I am looking for.

Make sure you are typing the correct spellings in the search bar. You need to type at least 3 letters of the product for the search engine to work. If you can still not find your desired product you can contact us through our Whatsapp number or send us a message on the website or Facebook page and we will try to arrange it for you.

How can I ensure the product will not be expired or fake?

We take full responsibility for the quality and authenticity of the products sold at our store and have strict checks to ensure that no expired product is sold. We only buy from authorized distributors to further ensure that the products are genuine.

How do you handle temperature sensitive products?

We use special packaging with ice packs for temperature sensitive products. For orders outside of Lahore you must contact us to confirm whether delivery of temperature sensitive products is possible at your location.

How do I register?

Go to our Login page to register with your Google or Facebook account. https://sevenseas.com.pk/shop/login?back=my-account

I forgot my password.

Not a problem. You can click on Forgot password on the login page, enter your email address and you will receive a temporary link to reset your password.

How can I contact you?

You may contact us through our Whatsapp number 03107777327, or message us directly from the website. You can also send us a message on our Facebook or Instagram pages or directly contact us on our landline 042-35291126 

Does Seven Seas provide counselling services?

You may contact our qualified pharmacist by calling on the landline number provided. Our pharmacist will assist you with information regarding medicine use and dosage but cannot prescribe you medicine, for that you must consult a qualified physician. 

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