Your pack shipment
- Special care will be taken to protect fragile objects while delivery, so that your items are well protected.
- We will provide you with a link to track your package online.
- We advise you to group your items in a single order, delivery fees will be applied to each order placed separately.
FOR LAHORE (Cash on Delivery) :
- Packages are generally dispatched same day after receipt of order and are shipped, depending on the time of order.
- Delivery time is 4-12 working hours.
- Delivery charges Rs. 50/- for order of above Rs. 3000, For orders that cost less that Rs. 3000 delivery charges of Rs 199/- will be added in the bill.
OUT OF LAHORE DELIVERY:
- Delivery time is 24-78 hours according to the courier service you choose.
- Delivery charges will be added according to your location and courier selection.
- In case, you are not satisfied with the product delivered, you can reach us through email or customer helpline.
- If there is a fault with the product such that the seal is broken or the product is damaged/expired, you must contact us immediately. It is advised to take photographs of products . The damaged item will be replaced or the amount refunded as soon as possible.
- In case the item delivered to you is not what you ordered, the product should be unused and the seal should be intact in order to be eligible for a return or exchange. We will try to rectify the mistake as soon as possible.
- Restocking FEE 15% of order value will be charged if your return is approved for any other reason.
- Return Request can be initiated within 6 hours of delivery.
- Products can be returned within 7 days after they have been delivered. Returns after 7 days will not be entertained.
- Requests to exchange a delivered product for some other item will not be entertained.
- Refunds will be made in your bank account with in 7 working days after your product return is received and accepted,
- Return policy does not apply to surgical, Diagnosis and beauty products.